- Production timelines begin after file readiness, payment or deposit, and proof approval.
- Pickup is available from our shop.
- Shipping time is separate from production time and depends on the carrier.
- Customers are responsible for accurate shipping and contact information.
This policy explains production timing, pickup, shipping and delivery responsibilities.
01Production timeline
Turnaround estimates begin only after we have received production-ready files, required payment or deposit, complete job specifications, and final proof approval, unless we agree in writing that a different schedule applies.
Rush service may be available for certain products when press capacity, materials and file readiness allow. Rush fees do not guarantee carrier delivery times.
02Local pickup
Orders may be picked up at 235 S Linden Ave, Sheridan, WY 82801 during posted business hours after we notify you that the order is ready. Bring the order name, invoice number or other identifying information when picking up.
03Shipping
When shipping is requested, shipping charges, carrier options and estimated transit times may be shown on the quote, invoice or confirmation. Transit estimates are provided by the carrier and are not guaranteed unless the carrier offers and honors a guaranteed service level.
We may use common carriers, courier services or specialty freight depending on the size, weight, value and destination of the order.
04Address accuracy
You are responsible for providing a complete and accurate shipping address, contact name, phone number, delivery instructions and any receiving requirements. Additional charges may apply for address corrections, failed delivery attempts, storage, re-shipment or returned packages.
05Loss or damage in transit
Inspect packages promptly. If a package appears damaged, keep the packaging and take photos before discarding anything. Report damage or missing items to us within 5 business days so we can help evaluate replacement options or carrier claims.
Carrier claims may require photos, packaging, damaged goods and timely reporting. Replacement or refund decisions for shipping damage may depend on the carrier claim and the circumstances.
06Service area and restrictions
We primarily serve customers in the United States. Some products may be pickup-only or may require custom freight due to size, material, installation needs or shipping restrictions. We may decline shipments to addresses, jurisdictions or destinations that present legal, carrier, fraud or safety concerns.
07Shipping questions
For delivery questions, include your order or invoice number and shipping address.